BQAmp Interactive Privacy Policy

Privacy At a Glance

This section provides a high-level summary of our data practices. We want you to understand the basics of what we collect and why, quickly and clearly. For more detailed information, please navigate to the specific sections using the sidebar.

📥 What We Collect

  • Account Info: Name & Email
  • Payment Info: Billing details (processed by Stripe)
  • Usage Data: Job metrics, errors, and technical info

⚙️ Why We Use It

  • To provide and improve the BQAmp service
  • For customer support and billing
  • For security and legal compliance

🤝 Who We Share It With

  • Stripe: For secure payment processing
  • Google Cloud: For hosting our application
  • Google Analytics: For product usage insights

Information We Collect

Here we detail the specific types of personal data we gather. This includes information you give us directly when you sign up and data we collect automatically as you use the BQAmp service to ensure it runs smoothly and effectively.

2.1. Information You Provide to Us Directly

Account Information

When you create an account, we collect your Name and Email address.

Payment Information

If you subscribe to our paid services, we collect **Payment Information** (e.g., billing address). Please note that sensitive payment card details (such as full credit card numbers or CVVs) are collected and processed directly by our third-party payment processor, Stripe, and are never stored on BQAmp's servers.

2.2. Information We Collect Automatically (Usage Data)

Job & Error Metrics

The **number of jobs run**, the **size of jobs** (as a count of records processed), the **duration a job took to run**, and details of **errors that occur during job setup and execution**.

Technical Information

Your IP address, browser type, operating system, pages viewed within the application, and other diagnostic data related to your interaction with the Service.

2.3. No Children's Data

Our Service is not intended for individuals under the age of 13, and we do not knowingly collect Personal Data from children. If we learn that we have collected Personal Data from a child without parental consent, we will take steps to delete that information promptly.

How We Use Your Data

This section explains our purposes for collecting your data. Every piece of information we collect is used to deliver a better, more reliable, and secure service, from managing your account to improving the very features you use.

🔧Provide & Maintain Service

💬Customer Support

📈Product Improvement

📢Communications

🛡️Security & Fraud Prevention

⚖️Legal Compliance

Data Sharing & Disclosure

We do not sell your personal data. This section outlines the limited circumstances in which we share your information with trusted third-party providers who help us operate our service. We only share what's necessary to perform these functions.

You & BQAmp
↓

Stripe

For Payment Processing

Google Cloud

For App & Data Hosting

Google Analytics

For Usage Analytics

Security & Retention

Protecting your data is a top priority. In this section, we describe the security measures we have in place. We also explain our policy for how long we keep your data, which is guided by operational needs and legal requirements.

Our Security Measures

  • ✅ Access Controls
  • ✅ Multi-Factor Authentication (MFA)
  • ✅ Regular Security Reviews
  • ✅ Employee Security Training
  • ✅ Network Segmentation
  • ✅ Data Encryption (At Rest & In Transit)

Our Data Retention Policy

Retention Period

We retain user data for up to 7 years for business and legal record-keeping.

Deletion Process

Deletion requests are processed manually within 30 days.

Exceptions

Data for active subscriptions will not be deleted, as it is necessary to provide the service.

Your Rights & Choices

You have control over your personal data. This section outlines your rights to access, correct, or delete your information, and how you can opt-out of marketing communications. We provide clear instructions on how to exercise these rights.

Access, Correct, or Update Your Data

You can request to see or update the personal data we hold about you.

Delete Your Data

You can request the deletion of your account and personal data.

Opt-Out of Marketing

Unsubscribe from marketing emails at any time using the link in the email.

How to Make a Request

Contact us from your registered email to exercise your rights. We will respond within 30 days.

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